In response to my blog post regarding the inability of Kentucky American Water to give residents of Owen County adequate information regarding the anticipated schedule for the return of water services to the community, here is what the company said in reply:
This was a complicated situation compounded by the extreme weather earlier this week that caused additional breaks, etc., as has been the case for many water utilities in this region of the country. For the last year we have been constructing a $14 million project to connect a newer plant in Owen County to the Owenton system. This plant has much greater capacity that the one that currently serviced Owenton, which was constructed before we purchased the sytem [sic] several years ago. Hope this information is helpful.
Okay, let's pause and consider what they just said. They have spent a year trying to connect the new plant in Owen County to the old water system. Bully for them.
But, the law requires that they provide adequate water services with what ever system they have in place!
What would the situation be if the broken line (which by the way was repaired on Tuesday) didn't have the "new connection" nearing completion, standing in the wings to provide "much greater capacity"? What, the company would never be able to re-charge the system and water service would end?
Emergency situations do arise, but they are predictable, particularly in winter. What would KAWC have done if the new line was still a year away from completion? Where would we be then?
I appreciate the attempts of KAWC to keep us informed, but the hard questions are yet to be answered.